Site Services Supervisor : Laundry Team Lead Job - (chandler, arizona) in Phoenix, Arizona For Sale
Site Services Supervisor : Laundry Team Lead
Physical Location: xxxx S. Dobson Road Location: VWRCATALYST
Location City: Chandler Department/Function: VWRCATALYST
State/Territory/Province: US:AZ Last updated: 8/4/15 5:08 PM
Description
VWR (NASDAQ: VWR), headquartered in Radnor, Pennsylvania, is a leading, global, independent provider of products, services and solutions to laboratory and production facilities. With sales in excess of 4.3 billion in xxxx, VWR enables science for customers in the pharmaceutical, biotechnology, industrial, education, government and healthcare industries. With more than 160 years of experience, VWR has cultivated a value proposition delivering product choice, operational excellence and differentiated services to improve our customers' productivity from research to production. Read more about our Value Proposition below this exciting career opportunity.
Description:
The Supervisor is responsible for the day:to:day supervision/management of the onsite SOW related to customer requirements. The Supervisor supports and leads a team of VWR on:site personnel acting as a single point of contact for the customer. The Supervisor manages one site or multiple sites/customers in a geographic region with up to 25 Associates; may also be responsible to supervise GxP and scientific services. Most of the supervisors' time (80) is spent coordinating/assigning work, supervising personnel and ensuring customer requirements are met. . The supervisor typically will report to a manager.
Job Responsibilities:
: Leads and directs team efforts as well as performs work provided in SOW related to customer requirements.
: Coaches and motivates team members to successfully perform job requirements and to meet / exceed goals and objectives. Encourages through mentoring, as well as supporting individual, professional and team growth.
: Management of open order status reports, customer, metrics and department reports, and SOP/SOW maintenance
: Provides training and development as well as back:up to associates to perform required tasks.
: Performs administrative duties such as associate performance appraisals, succession planning, time card review, vacation scheduling, etc.
: Creates and maintains: SOP's, SOW's, SPI's and KPI's.
: Acts as a liaison between customer, VWR services and VWR sales.
: Ensures GxP Compliance and Good Documentation Practices.
: Brings Value to the customer from personal development in the industry.
Experience and Skills:
: Conform to all customer requirements for background checks, health and safety issues, security clearances and medical checkups.
: Knowledge of Information Access and ERP Systems; intermediate Microsoft Office Knowledge with proficiency in Microsoft Word, Excel, PowerPoint and basic understanding of Microsoft Access
: Excellent customer service skills; display a professional can do attitude
: Basic purchasing and inventory knowledge
: High regard for safety, quality and adherence to protocols, policies and procedures
: Must be flexible, adaptable, and multi:task oriented
: Ability to self:manage and self:motivate; forward thinking
: Strong verbal and written communication skills skills to interact with both customers and various departments within VWR
: Proficient in trouble shooting
: Understanding of, and ability to administer VWR's policies consistently
: Ability to make sound business decisions with limited consultation with manager
Qualifications:
: High school diploma or GED required; Associates degree or undergraduate degree in business or science related field is preferred
: 4:5 years applicable experience in customer services/purchasing/or account management
: Previous experience managing associates is required
: Spill containment , IATA, DOT, IMDG and Hazwoper training a plus
: GMP and GLP training a plus
: CPR training and OSHA Right to Know preferred
: Inside sales experience and cross re
Source: http://www.tiptopjob.com/jobs/xxxxxxxx_job.asp?source=backpage