Property Manager - Avenue5 Residential (phoenix, arizona) in Phoenix, Arizona For Sale
Job Description:
Avenue5 Residential is currently seeking a Property Manager to join our dynamic and growing team This is an opportunity to be a part of an amazing group of hardworking and fun individuals What do we look for in a team member? First and foremost, a willingness to provide excellent customer service to both the tenants and fellow team members. Responsibilities include but are not limited to:- Generate and maintain team schedules- Provide guidance, mentorship, support, and discipline (including terminations) when necessary.- Disseminate communication to team members as specified from corporate directives.- Assess quality of work performed by team members and supply constructive feedback or praise when necessary.- Must insure all staff stays abreast of all training initiatives.- Address resident concerns including but not limited to: property repairs, neighbor disagreements, renewal agreements, etc.- Validate all applications of residents for accuracy.- Create and maintain filing systems.- Perform property inspections to maintain curb appeal and to assess any maintenance issues.- Utilize approved vendors to supply site improvements and necessary repairs.- Maintain vendor relations to optimize performance from approved vendors.- Understand the operation guidelines established within the Property Management Agreement.- Provide and implement strategic marketing plans to attract and retain residents.- Screen, interview, hire, train and successfully lead property staff.- Create a positive company culture for employee retention.- Provide daily/weekly/monthly reports as required by Regional Managers in addition to maintain communication with invested parties on status of property.- Provide and maintain resident applications, renewal applications, and any discounts in accordance to the Fair Housing Act.- Promptly report property liability claims, employee workers compensation claims, and property loss claims according to company policy.- Organize, implement and practice site natural disaster plans and emergency evacuation plans.- Approve staff bonuses in a prompt and exact manner.- Understand and comply with the guidelines addressed in the PMA.- Implement marketing strategies to promote resident retention and to attract new residents.- Understand the local market and shop similar complexes to gain a competitive advantage.- Provide top notch customer service to all residents and employees.- Understand, construct and implement property budgets.- Approve payroll for all staff members including commissions and bonuses when/if applicable.- Prepare monthly/weekly/ daily reports as required by corporate.- Maintain the site's petty cash according to company policies.- Keep abreast of company:wide initiatives and gain buy:in from team mates.- Advocate Risk Management initiatives for employee safety.Requirements- High school diploma or equivalent is required.- At least 3 years of experience in the property management industry.- Clear understanding of P and L statements, GLs, budgeting, etc.- Clear understanding of all basic office equipment : fax machine, printer, PC, etc.- Clear grasp of federal fair housing laws and any applicable local housing provisions.- Ability to read, write, understand, and communicate in English.- Proficiency at Microsoft Office Suite and ability to quickly learn other software applications.- Exceptional customer service abilities.- Ability to communicate in a professional manner.- Ability to handle conflict resolution with both resident and staff.- Ability to source, interview and manage a team.- Ability to prioritize, set, and meet deadlines.- Occasional travel may be required.Physical and Mental Requirements- Employee must be able to lift and or move, up to 25 pounds.- Stand/walk/sit for long periods of time.- Climb stairs.- Lengthy periods of standing, walking, and/or sitting.- Ability to work well under high:pressure situations.- Ability to work autonomously and in a team environment.- Ability to cope
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